Course Description

IT Infrastructure Library (ITIL®) is a framework for IT service providers which discourses the best practices pertaining to IT Service Management. ITIL® will help organizations implementing IT to align IT services with business needs. The 4 levels of ITIL® within the qualification scheme are ITIL® Foundation, ITIL® Intermediate, ITIL® Expert and ITIL® Master.

ITIL® Foundation

ITIL® Foundation is the entry-level certification within the ITIL® qualification scheme. It provides an insight into the best practices that IT organizations have to adopt and adapt to effective IT Service Management. ITIL® ensures that IT services are aligned to the changing business needs and provides guidance to transform IT as a strategic asset rather than being a mere service provider.

ITIL® Intermediate

ITIL® Intermediate is the most sought after IT service management certification across the globe. Obtaining an ITIL® Intermediate certificate boosts your career. ITIL® Intermediate level, which is the second level of the ITIL® Qualification Scheme, provides two streams – Service Lifecycle & Service Capability. The main intention of the Service Capability stream is to provide a strong understanding of processes required to design and implement ITIL®, whereas the Service Lifecycle stream focuses primarily on the management aspects of IT services. Capability Track is a Practitioner’s approach & Lifecycle Track is a managers’ way of doing.

ITIL® Expert

ITIL® Expert certification is a pre-requisite for ITIL Master, the highest qualification of ITIL® Scheme. It is the most covet global certification in the field of IT Service management. However, the certification is presented to the candidates who are certified on ITIL® Intermediate and MALC (Managing across the Lifecycles) qualification and have gained in-depth knowledge pertaining to ITIL® Best practices and IT Service Management. ITIL® Expert qualification will helps in accelerating your career in IT Service Management.

ITIL® Master

There is no prescribed training or exam for ITIL® Master certification. The ITIL® Master qualification certifies your practical knowledge and expertise in applying ITIL® best practices in your environment to support the business vision. There is no stipulated syllabus for ITIL® Master qualification as one can be validated based on their practical experiences.